UPS has further exposed their ineptitude.
After an enormous effort by the receiver of my Surly LHT, and myself, UPS still shipped it back to me, it will arrive tomorrow, and will now be named "Lumpy".
The icing on this cake is that they charged me for shipping it back, and they shipped it to our old house. It's like kicking you in the crotch, an slapping you in the face!
I'm over it, the LHT is coming home, clearly it did not want to leave.
Now that this situation is all wrapped up and solved, i need to figure out how to make it 75 degrees.
Tuesday, July 19, 2011
Friday, July 15, 2011
Nobody knows.. the trouble i have seen
Let's start by saying that UPS sucks, without question. With all of the mistakes i have made, they still suck.
10 days ago, sold my Surly Long Haul Trucker, to finance some other bike shenanigans we have going on. The gentleman paid promptly, and i shipped it on the 5th of July, it was well packed, as every bike i ship/receive is, and packed in the same way a bike shop or factory would do it. Fast forward, he get's the bike, and the Fenders are HAMMERED. Mind you, they are hammered Honjo fenders, but now they are truly hammered. Shit happens, so i'm not terribly worried.
I think, ahh, UPS bonked it, oh well. A couople of hours later, he emails me again with some more intense info, there's a "ding" in the top tube (Larger than the average)
Now I am livid, and i call UPS to file a claim, as the bike is insured for the purchase price, so no worries right?
Day 1 of pickup, the guy does not knock on the door, nothing, it's not picked up. Day 2, he picks it up, and the customer asks "why didn't you knock yesterday", and he says that he cannot confirm nor deny if someone did or did not knock. (what the fuck is that?).
They literally take 3 hours to get it back to the Inspection station, and inspect it, then reject my claim on the basis of "the packaging is not to UPS standards", so basically, no bicycle that is ever shipped anywhere, is to thier standards. Be very careful if you ship a bike!
We make a deal, i'm going to eat part of the $$$ that he paid me, and he is going to deal with the dent/wrecked fenders (this is 2 days ago).
Meanwhile, UPS policy states that damage claims must be shipped back to the sender! We did not know this, so the bike is on it's way back to me! He is currently trying to stop it, but we are in "limbo" right now, waiting to see if it get's stopped, who the hell knows, but fate might bring her back to me, dent's and all....
Fucking UPS.
10 days ago, sold my Surly Long Haul Trucker, to finance some other bike shenanigans we have going on. The gentleman paid promptly, and i shipped it on the 5th of July, it was well packed, as every bike i ship/receive is, and packed in the same way a bike shop or factory would do it. Fast forward, he get's the bike, and the Fenders are HAMMERED. Mind you, they are hammered Honjo fenders, but now they are truly hammered. Shit happens, so i'm not terribly worried.
I think, ahh, UPS bonked it, oh well. A couople of hours later, he emails me again with some more intense info, there's a "ding" in the top tube (Larger than the average)
Now I am livid, and i call UPS to file a claim, as the bike is insured for the purchase price, so no worries right?
Day 1 of pickup, the guy does not knock on the door, nothing, it's not picked up. Day 2, he picks it up, and the customer asks "why didn't you knock yesterday", and he says that he cannot confirm nor deny if someone did or did not knock. (what the fuck is that?).
They literally take 3 hours to get it back to the Inspection station, and inspect it, then reject my claim on the basis of "the packaging is not to UPS standards", so basically, no bicycle that is ever shipped anywhere, is to thier standards. Be very careful if you ship a bike!
We make a deal, i'm going to eat part of the $$$ that he paid me, and he is going to deal with the dent/wrecked fenders (this is 2 days ago).
Meanwhile, UPS policy states that damage claims must be shipped back to the sender! We did not know this, so the bike is on it's way back to me! He is currently trying to stop it, but we are in "limbo" right now, waiting to see if it get's stopped, who the hell knows, but fate might bring her back to me, dent's and all....
Fucking UPS.
Monday, July 11, 2011
Friday, July 08, 2011
It's been a while
Well, i have not posted in a while, and why not today? Today is annual remembrance of my birth(I have grown a few inches since the photo).
We have been very busy (not doing pottery, but this weekend will end that). We went on a vacation to California, did more work on the House, really it was non-stop work until the end of May, then i just tanked for a while.
On deck, a Deck! In the next couple of weeks i'm going to salvage my free deck reminance from craigslist and build a small deck for us, then get our yard straight, period.
I've found that our new home/location has vaulted us, and mostly G.E. into a nearly daily biking frenzy (that's a good thing). Yesterday i rode the 17 mile one way run to my work, and it was not as bad as i would have thought, sans some rain and puddles.
Year 35 was a big change, Job, House. These are things people don't do on short order, but we are experts now!
I am grateful for many things, my lovely wife G.E., my retarded dogs, family (that still talks to me), and the friends i still have, plus a little luck!
Word. Next post will have earthenware.
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